FAQ

Hey, below is a list of questions we get asked frequently so for peace of mind and ease please take a look below before contacting us as the answer to your important and valued question might already be answered.

My Car

How fast does the kids ride on cars go?

Depending on the car purchased the speeds vary according to the battery power and the surface its ridden on, we start from 6 volt powered batteries these are usually for ages 2 to 4 years and need to be driven on flat hard surfaces and go at an approximate speed of 2 to 3 miles per hour, next we move onto the popular 12 volt battery powered kids cars these work perfect on flat surfaces and also work on flat low cut grass they are suitable for ages 3 to 6 years, as they have a larger battery they have an approximate speed of 3 to 5 miles per hour, after this we have the the powerful 24 volt battery powered electric ride on kids cars and buggies, they are large so suitable again for ages 3 to 8 years however these cars will have no problem on grass, gravel or flat surfaces, provided they have rubber wheels which provide extra grip and go at speeds of 4 to 6 miles per hour.

How long should I charge my car for?

Most of the kids electric cars will have some charge in them when you purchase them, we suggest the first time you charge the battery leave it on charge for a good 10 hours after this we recommend to charge 6 hours for a 6v car, 8 hours for a 12v car and 10 hours for a 24v car or buggy , be careful not to leave the charge on overnight as with any electronic device this is not recommended, the charge usually lasts between 1-2 hours depending on how its used, most children don’t continuously ride the cars and will stop and start as the child seems fit so the full charge will last a little longer. Also if storing the car away please ensure its regularly charged every 2-3 weeks even if you dont use it.

Do I have to assemble the car?

Yes the cars will require some assembly, instructions and tools are usually provided showing you how to assemble the car, Assembly usually consists of fitting on the wheels, screwing on the seat and putting on the steering wheel, some cars might have a bit more assembly than others, it is different for every car.

How do I connect the remote?

The remotes we provide with the kids ride on electric cars are Bluetooth connection, the instructions are printed on the back of the remote, usually the pairing is simple and straight forward, simply turn off the power on the car, insert the batteries into the remote, press the buttons on the remote either forward reverse button together or Bluetooth button as per instruction on the remote box, the lights will starts flashing, once the lights are flashing turn on the power to the car the lights will stop flashing and will remain constantly on, this means the remote has paired and you can now control the ride on car with the remote.

What if my ride on car doesn’t power on?

We power check every car in-store before despatch, so if the car doesn’t power on it is very likely the connection to the battery or motors has been disconnected, simply check under the seat to ensure the cables are plugged in and there are no loose wires showing that should be fixed to either the battery or the motor. If this doesn’t work please contact us.

My car goes in reverse instead of forward?

This is a simple one, simply swap the motors around on the car that are attached to the wheels.

I’ve lost my charger/remote do you sell spares?

Yes this is common for a lot of parents to either lose or misplace chargers and remotes that’s why we try to keep as many spares as we can please click on the link here for spare parts.

My Car doesn’t charge even though I've left it on for a few hours?

If the car doesn’t charge and you have left the charge on for a few hours it could be that the charger is faulty, one way to check this is if the charger itself gets warm after 2-3 hours of charging, if the charger doesn’t get warm after trying to charge it for a few hours then this could be a faulty charger.